Balanced Scorecard at UVa Library

Overview: Internal Process Perspective

Core Value: We continuously improve our processes.

Strategic Objectives: The Library will

  1. acquire, create, organize, preserve and deliver high quality information resources in a timely manner.
  2. use resources in the most innovative, efficient and effective way possible.
  3. develop within the Library a culture of assessment.
  4. continuously review and improve the processes that have the greatest impact.